The payment should have been applied to these 10 invoices. We are a school district & have multiple accounts. Here it is:The entire payment was applied to one account ***************************** entered it created an invoice number for it which is the same as the check number *****.
I am copying and pasting a email I have sent multiple times to them that describes the situation, latest Case # ********. In spite of contacting them, we are receiving multiple emails & calls daily threatening to send us to collections for something that has already been paid. Each time I am told that it is in process & they are working hard to get it corrected & it takes time. I have called numerous times, sent multiple emails, & tried contacting our rep(I get no response) to get this corrected. They did not apply the payment to the accounts & instead made a new invoice(with the check # submitted) & applied the whole payment to 1 acct. I submitted a payment with the remittance stubs for 10 accounts & it was received and cashed 12-21-22. I received the bill which they have taken the money for. It was my understanding it would not be charged, and that I would receive a bill. They took my payment automatically on 4-28-2023 from a prior payment source that they said I had to submit before they could do the service. I asked for a copy of the contract which I have yet to receive. I don't see how this is possible as they had no total to make these calculations. I then received this email stating " We would like to inform you that we check your contract for purge service, on the contract the tax and surcharges are included, and your credit request for tax and surcharges on invoices number ********** has been denied. Please note that new invoices will have been sent in a separate email communication, or may also be retrieved by logging onto our online customer portal at ****************************. They said, "We are pleased to let you know that your request, reference ********, for a credit or new invoice has been completed. I then signed and returned the form.I later received a bill dated 4-18-23 for a total of $682.74. After seeing his email and confirming with him that I only had one pallet, I said, "So this visit will be a total charge of $480?" ****** confirmed, "If you only have one pallet, yes, the service fee is $480 which includes the first pallet. He told me that they could not give a total until after they provided the service because there could be additional pallets, but he sent me back the bill portion of the docu-sign and circled the amount in red. I asked the representative I was working with, ***********************, what the total was that I was signing for. When I received their docu-sign document on March 8, 2023, I questioned it because it had no total. In March, I was ready to have the job done. Even if the customer had truck doors you could have used to keep out of the wind and load more efficiently but they insisted you park outside on a city street on a very windy day.In February of 22, I contacted this company to shred one pallet of documents. You will often be lied to by customers, they say '10 boxes' you show up and there is 50 or more and you are not scheduled to have enough time to shred them so you fall behind quickly.Īnd God Forbid if you are dealing with their splitting lidless boxes outside and a few sheets of paper blow away in the wind, that is considered a 'Security Breach' and you will be fired. When they have a 'purge' they will pile up their stuff in basements or other inaccessible areas forcing you to carry stuff outside by hand. They will pile stuff in front of console forcing you to move their stuff to service it.
#SHRED IT CUSTOMER SERVICE FULL#
They routinely overfill 'console' boxes, jamming them full of paper because they don't want to have to pay for another console. Most times boxes are splitting apart as well, making lifting harder.Ĭustomers are the worst part of the job. Think paper isn't very heavy? Try lifting 200 or more Banker Boxes full of it or large bags that can hold up to 100 lbs of paper and think again.
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